Peak season ready
Drowning in support tickets, missing sales
Automate customer support, content production, and peak-season operations so your team scales without burning out.
Where it breaks today
Growth is breaking your support team
Growing fast but drowning in support tickets - 70% are the same 10 questions
Seasonal hiring for Q4 is a nightmare and still not enough
Need 10 new product descriptions per week but your copywriter can barely do 3
48-72 hour delays on returns and order issues are killing customer satisfaction
The fix
We automate Tier 1 support tickets, content production, and order processing so you maintain sub-hour response times even during 5x peak-season volume.
What it delivers
Outcomes, in production.
Where we start
Functions built for e-commerce & dtc.
Customer Support
Automate 70-85% of Tier 1 tickets. Detect churn before customers leave. Cut reporting from 20 hours to 2 minutes. Scale support without headcount.
Operations Automation
Never miss a quote expiration. Automate member matchmaking at 80%+ coverage. Query call transcripts instantly. Execute instead of track.
Marketing Content
3x content output with the same team. One idea becomes 10+ assets across 6 platforms. Automate newsletters, trend discovery, and multi-channel distribution.
Questions
Common questions about AI for e-commerce
Can AI handle the nuance of our brand voice?
Yes. We train systems on your existing brand guidelines, product catalog, and tone so responses feel human and on-brand. Our case studies show 95%+ approval rates on AI-generated responses.
What happens during Black Friday and peak season?
AI handles the volume spike with zero additional hiring. Your team manages escalations while automated workflows process WISMO, returns, and product questions at scale.
How does this connect to Shopify and our support tools?
We integrate directly with Shopify, Gorgias, Zendesk, Klaviyo, and your existing stack. No platform migration required.
What results should we expect?
E-commerce clients typically see 50% reduction in cost-per-ticket and 3x content output with the same team. Most projects pay for themselves within 60-90 days through reduced support headcount needs during peak season.
Do we own the system you build?
Yes. You own the system, data, and logic. Sovereign, with no vendor lock-in. We build on your infrastructure.
Start here
Bring one workflow.
A 30-minute working call. We’ll map a e-commerce & dtc workflow to an agent stack and tell you honestly whether it’s worth building.
E-commerce & DTC
Outcomes, owned by you.
Fixed-scope projects with Ability.ai. You own the system, data, and logic — sovereign, no vendor lock-in.
- No new headcount required
- Production-validated workflows
- Complete ownership transfer