Drowning in support tickets, missing sales
Automate customer support, content production, and peak-season operations so your team scales without burning out.
Growth is breaking your support team
- Growing fast but drowning in support tickets - 70% are the same 10 questions
- Seasonal hiring for Q4 is a nightmare and still not enough
- Need 10 new product descriptions per week but your copywriter can barely do 3
- 48-72 hour delays on returns and order issues are killing customer satisfaction
We automate Tier 1 support tickets, content production, and order processing so you maintain sub-hour response times even during 5x peak-season volume.
70-85%
Support ticket automation rate
3x
Content output without hires
50%
Reduction in cost-per-ticket
Solutions for e-commerce & dtc
Each solution is a focused project. Start with one, prove value, then scale.
Churn prevention engine
Detect churn risk before clients decide to leave. AI-powered health scoring with real-time alerts.
Weekly support digest
Automated ticket categorization, resolution tracking, and trend analysis delivered to Slack.
Support data analysis
Analyze 100% of tickets with PII redaction. Pattern detection and root cause insights in minutes.
Triage & categorization
Auto-categorize tickets in seconds with program-specific rules and intelligent routing.
AI support agent
40-45% of support volume handled by AI. Fully automated resolution plus agent assist with 24/7 coverage.
Supplier quote management
Track expirations, send RFQs, and follow up across 100+ suppliers automatically.
Community matchmaking
Intelligent member matching with weighted scoring and automated email introductions.
Call intelligence engine
Natural language search across all meeting transcripts. Ask in Slack, get answers with citations.
Task management app
Custom task workflows integrated with your tools. Routing, tracking, and coordination automated.
Journal entry automation
Voice memos to polished journal entries. Audio saved first, filler removed, delivered to your app.
CEO content engine
CEO videos and notes transformed into 3+ weekly posts across LinkedIn, Twitter, and newsletter.
Newsletter automation
Weekly news curation to multi-channel publishing. LinkedIn, Instagram, and email from one workflow.
Trend discovery engine
Market-validated content ideas from YouTube, Reddit, and TikTok. Pain points discovered, content generated.
Meta ads monitoring
Weekly campaign performance monitoring with risk detection. Recommendations delivered to Slack.
Expert video insights
2-minute digests from expert videos and podcasts. Monitor creators, never miss insights.
StoryPipe — AI filmmaking
End-to-end AI filmmaking agent. From concept to finished film with professional cinematography and character consistency.
What our clients say
"Working with Ability.ai helped us streamline parts of our customer support and community management. Their automation tools saved our team time and made our processes more efficient."
Boiko Dmytro
COO
HOLYWATER
"Omg this is insane what you've done with the MVP without much direction from me. I appreciate the depth of your work and see so much long term work together."
Erik
NutraDirect
"From day one, Ability.ai brought a thoughtful, results-first approach to our partnership. They quickly understood our goals, proposed pragmatic solutions, and moved implementation forward with minimal friction. Their responsiveness and domain expertise have improved both our team’s efficiency and the impact of our campaigns."
Mike Rizzo
CEO
MarketingOps
Ready to get started?
One project. Real results. Then you decide what's next.
How we get there
Discovery call
We identify your highest-value automation opportunity and scope the first project.
Build & deploy
Our team builds your AI agent system using whatever technology best solves the problem.
Validate results
You see real metrics - time saved, cost reduced, revenue gained - within the first project.
Scale what works
Once the first project proves value, we expand to additional workflows across your organization.
Fixed-scope projects. No platform fees. You own everything we build.
Common questions about AI for e-commerce
Can AI handle the nuance of our brand voice?
Yes. We train systems on your existing brand guidelines, product catalog, and tone so responses feel human and on-brand. Our case studies show 95%+ approval rates on AI-generated responses.
What happens during Black Friday and peak season?
AI handles the volume spike with zero additional hiring. Your team manages escalations while automated workflows process WISMO, returns, and product questions at scale.
How does this connect to Shopify and our support tools?
We integrate directly with Shopify, Gorgias, Zendesk, Klaviyo, and your existing stack. No platform migration required.
What ROI should we expect?
E-commerce clients typically see 50% reduction in cost-per-ticket and 3x content output with the same team. Most projects pay for themselves within 60-90 days through reduced support headcount needs during peak season.
Do we own the system you build?
Yes. You own the system, data, and logic. No platform fees, no subscriptions, no vendor lock-in. We build on your infrastructure using a technology-agnostic approach.