15-20 hours of reporting. Now 2 minutes.
Manual ticket review across 100+ tickets weekly. We automate categorization, resolution tracking, and trend analysis — delivered to Slack every week.
Leadership flies blind on support patterns
15-20 hours per week manually reviewing tickets. 7-day lag to insights. Report quality varies by who writes it.
We automate the entire reporting pipeline. Categorized, analyzed, and delivered in 2 minutes.
Fetch. Categorize. Deliver.
Connect Freshdesk
We integrate with your Freshdesk API. Tickets fetched automatically.
AI categorizes everything
Every ticket classified, resolution rates calculated, trends identified.
Report hits Slack
Formatted digest delivered to your Slack channel every week.
Results
| Before | After |
|---|---|
| Time to insights: 7 days | 2 minutes |
| Leadership time: 15-20 hrs/week | 0 hours |
| Report consistency: Varies | Standardized every week |
Technology
Tech stack
What our clients say
"Working with Ability.ai helped us streamline parts of our customer support and community management. Their automation tools saved our team time and made our processes more efficient."
Boiko Dmytro
COO
HOLYWATER
"Omg this is insane what you've done with the MVP without much direction from me. I appreciate the depth of your work and see so much long term work together."
Erik
NutraDirect
"From day one, Ability.ai brought a thoughtful, results-first approach to our partnership. They quickly understood our goals, proposed pragmatic solutions, and moved implementation forward with minimal friction. Their responsiveness and domain expertise have improved both our team’s efficiency and the impact of our campaigns."
Mike Rizzo
VP Sales
MarketingOps
Ready to get started?
Book a strategy call. We will scope your project in 30 minutes.
How we get there
Discovery call
30-minute conversation to understand your pain points and current workflow.
Scoping & proposal
We define the deliverables, timeline, and fixed cost for your starter project.
Build & iterate
We build, test, and refine with your team. You see progress every week.
Handover & scale
You own the system. No subscriptions. Scale to more solutions when ready.
Fixed-cost starter project. No platform fees. You own everything.
Questions about support digest
What ticketing systems work?
Freshdesk, Zendesk, Intercom, and most ticketing systems via API.
Can we customize the categories?
Yes. We configure categorization rules based on your specific support structure and terminology.
What's the cost savings?
Support leaders typically reclaim 15-20 hours per week ($15K-$25K/year at manager rates). Many use the capacity to avoid hiring a dedicated analyst role ($60K-$80K/year). ROI typically 300-400% in year one.
How reliable is the weekly delivery?
The automation runs on schedule every week. If it fails (rare), you get an immediate alert. No more 'oops, forgot the report this week.'
Do we own the system?
Yes. No platform fees. We build the infrastructure in your stack, hand over the keys, and you own it forever.