Where it breaks today
15-20 hours per week manually reviewing tickets. 7-day lag to insights. Report quality varies by who writes it. Leadership flies blind on support patterns
The fix
We automate the entire reporting pipeline. Categorized, analyzed, and delivered in 2 minutes.
What we build
An agent is a stack.
Automated ticket categorization
Deterministic JavaScript classification applied to every ticket. No manual sorting.
- 7-day window ticket fetching
- Automatic categorization
- Resolution rate calculation
- AI automation stats tracking
Formatted Slack delivery
Standardized weekly report delivered to Slack. Same format, every time.
- Weekly automated delivery
- Trend identification
- Standardized format
- Leadership-ready insights
How it works
Fetch. Categorize. Deliver.
Connect Freshdesk
We integrate with your Freshdesk API. Tickets fetched automatically.
AI categorizes everything
Every ticket classified, resolution rates calculated, trends identified.
Report hits Slack
Formatted digest delivered to your Slack channel every week.
What it delivers
Outcomes, in weeks.
Before → After
Time to insights: 7 days
2 minutes
Before → After
Leadership time: 15-20 hrs/week
0 hours
Before → After
Report consistency: Varies
Standardized every week
No lock-in
Built in your stack.
- Support Platform (Freshdesk, Zendesk, or your system)
- Team Communication (Slack, Teams, or your tool)
- Runtime & Orchestration (Trinity by Ability AI)
Questions
Questions about support digest
What ticketing systems work?
Freshdesk, Zendesk, Intercom, and most ticketing systems via API.
Can we customize the categories?
Yes. We configure categorization rules based on your specific support structure and terminology.
What's the cost savings?
Support leaders typically reclaim 15-20 hours per week ($15K-$25K/year at manager rates). Many use the capacity to avoid hiring a dedicated analyst role ($60K-$80K/year).
How reliable is the weekly delivery?
The automation runs on schedule every week. If it fails (rare), you get an immediate alert. No more 'oops, forgot the report this week.'
Do we own the system?
Yes. You own the system. We build the infrastructure in your stack, hand over the keys, and you own it forever - no vendor lock-in.
Start here
Bring one workflow.
A 30-minute working call. We’ll map this workflow to an agent stack and tell you honestly whether it’s worth building.
Weekly support digest
15-20 hrs/week → 2 minutes
Automated ticket categorization, resolution tracking, and trend analysis delivered to Slack.