Solution · Customer support
Every ticket categorized. In seconds.
Manual categorization is slow and inconsistent across programs. Our AI applies program-specific rules and routes tickets to the right queue instantly.
Delivers
- Categorization in seconds
- High accuracy across programs
- 2 weeks per program to deploy
Time to live2 weeks per program
Where it breaks
Wrong category. Wrong queue. Wrong priority.
Tickets need correct categorization before processing. Manual triage is slow, rules vary by program, and mistakes cascade downstream.
The fix
We categorize every ticket against your program-specific rules in seconds.
- Categorization: Manual, slowSeconds, high accuracy
- Routing errors: Frequent reworkRight queue, first time
- Agent time: Spent sorting ticketsSpent on the reply
What we build
An agent is a stack.
1 capabilities working as one, built in your customer support stack.
- Program-specific categorization rules
- Content and metadata analysis
- High-accuracy classification
- Automatic queue routing
How it works
Receive. Categorize. Route.
- Step 01Ticket arrivesNew ticket hits your Freshdesk via any channel.
- Step 02AI categorizesContent analyzed, program rules applied, category assigned in seconds.
- Step 03Routed to the right queueTicket lands with the right team, with the right priority.
Under the hood
Plugs into your stack.
Triage & categorization works inside the tools your team already uses, on infrastructure you own. Typically live in 2 weeks per program.
- Support Platform (Freshdesk, Zendesk, or your system)
- Version Control (GitHub, GitLab, Bitbucket, etc.)
- Spreadsheet/Database (Google Sheets, Airtable, or your tool)
- Runtime & Orchestration (Trinity by Ability AI)
Time to live2 weeks per program
Agents in Customer support
Ready-made agents for this department.
Questions
Before you ask.
How accurate is the categorization?
It is configured to your program-specific rules and tested on your real tickets before go-live. Every correction your team makes is kept, so the next run follows it.
Can it handle multiple programs?
Yes. Different rules for different programs (e.g., Program A vs. Program B). Each program gets its own categorization logic.
What results should we expect?
Agents stop sorting and start answering: every ticket arrives categorized and in the right queue, and routing rework drops away.
How long does implementation take?
2 weeks per program. Week 1: Rules mapping and configuration. Week 2: Testing and deployment.
Do we own the system?
Yes. You own the system. We build the infrastructure in your stack, hand over the keys, and you own it forever - no vendor lock-in.
Next step
Want this in your company?
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