Every ticket categorized. In seconds.
Manual categorization is slow and inconsistent across programs. Our AI applies program-specific rules and routes tickets to the right queue instantly.
Wrong category. Wrong queue. Wrong priority.
Tickets need correct categorization before processing. Manual triage is slow, rules vary by program, and mistakes cascade downstream.
We categorize every ticket against your program-specific rules in seconds.
Receive. Categorize. Route.
Ticket arrives
New ticket hits your Freshdesk via any channel.
AI categorizes
Content analyzed, program rules applied, category assigned in seconds.
Routed to the right queue
Ticket lands with the right team, with the right priority.
Results
| Before | After |
|---|---|
| Categorization: Manual, slow | Seconds, high accuracy |
| Routing errors: Frequent rework | Right queue, first time |
| Agent time: 30-45 sec/ticket | Eliminated |
Technology
Tech stack
Build time
2 weeks per program
What our clients say
"Working with Ability.ai helped us streamline parts of our customer support and community management. Their automation tools saved our team time and made our processes more efficient."
Boiko Dmytro
COO
HOLYWATER
"Omg this is insane what you've done with the MVP without much direction from me. I appreciate the depth of your work and see so much long term work together."
Erik
NutraDirect
"From day one, Ability.ai brought a thoughtful, results-first approach to our partnership. They quickly understood our goals, proposed pragmatic solutions, and moved implementation forward with minimal friction. Their responsiveness and domain expertise have improved both our team’s efficiency and the impact of our campaigns."
Mike Rizzo
VP Sales
MarketingOps
Ready to get started?
Book a strategy call. We will scope your project in 30 minutes.
How we get there
Discovery call
30-minute conversation to understand your pain points and current workflow.
Scoping & proposal
We define the deliverables, timeline, and fixed cost for your starter project.
Build & iterate
We build, test, and refine with your team. You see progress every week.
Handover & scale
You own the system. No subscriptions. Scale to more solutions when ready.
Fixed-cost starter project. No platform fees. You own everything.
Questions about ticket triage
How accurate is the categorization?
High accuracy with program-specific rules. The AI learns your categorization patterns and applies them consistently across all tickets.
Can it handle multiple programs?
Yes. Different rules for different programs (e.g., Program A vs. Program B). Each program gets its own categorization logic.
What's the ROI?
Support teams typically save 30-45 seconds per ticket. For 500 tickets/month, that's 250-375 hours/year saved ($5K-$10K at agent rates). ROI typically 300-400% in year one.
How long does implementation take?
2 weeks per program. Week 1: Rules mapping and configuration. Week 2: Testing and deployment.
Do we own the system?
Yes. No platform fees. We build the infrastructure in your stack, hand over the keys, and you own it forever.