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40-45% AI resolution

40-45% of tickets. Handled by AI.

25% fully automated. 15-20% agent-assisted. Complex issues escalated with full context. 24/7 coverage without adding headcount.

Where it breaks today

High volume consuming agent time. Inconsistent quality. Slow resolution affecting CSAT. You need 24/7 coverage without scaling headcount. Same questions. Every day. All day.

The fix

We automate the repetitive volume so your agents handle what actually needs a human.

What we build

An agent is a stack.

01

Fully automated resolution

AI handles common inquiries end-to-end. 25% of volume resolved without human touch.

  • End-to-end resolution for common issues
  • Multi-channel support
  • 24/7 automated coverage
  • Continuous learning from feedback
Core
02

Agent assist

AI provides recommendations and drafts for complex cases. Agents review and send. 15-20% of volume.

  • Draft response generation
  • Knowledge base suggestions
  • Context-aware recommendations
  • Quality consistency
Module
03

Intelligent routing

Complex issues escalated to specialists with full context. No information lost in handoff.

  • Smart classification and routing
  • Full context preserved in escalation
  • Specialist matching
  • Datadog performance monitoring
Module

How it works

Resolve. Assist. Escalate.

01

Connect your support stack

Integrate with your ticketing system, knowledge base, and monitoring tools.

Step 1
02

AI handles the volume

Common issues resolved automatically. Complex cases get AI-drafted responses for agent review.

Step 2
03

Your team handles exceptions

Escalated issues arrive with full context. Your agents focus on what needs human judgment.

Step 3

What it delivers

Outcomes, in weeks.

25% fully automated resolution
15-20% agent-assisted
40-45% total AI coverage

Before → After

Automated resolution: 0%

25% fully automated

Before → After

AI-assisted: 0%

15-20% with agent support

Before → After

Total AI coverage: None

~40-45% of volume

Industry benchmark

Intercom Fin AI achieves 51% resolution rate out-of-box and 66% average across customers. Nuuly maintains 95% CSAT with 38% instant AI resolution. Per-resolution pricing means you only pay when AI actually solves problems (Intercom 2024-2025 data).

No lock-in

Built in your stack.

Live in 4-6 weeks. You own the system — sovereign, no vendor lock-in.

  • Mobile Integration (iOS, Android, or cross-platform)
  • Monitoring & Observability (Datadog, Splunk, New Relic, etc.)
  • Team Communication (Slack, Teams, or your tool)
  • Knowledge Base (Zendesk, Confluence, or your system)
  • Runtime & Orchestration (Trinity by Ability AI)

Questions

Questions about AI support agents

What happens when AI can't solve an issue?

Smart escalation to human agents with full context preserved. No information lost in handoff. Complex issues go straight to specialists.

How do you maintain CSAT with AI?

Continuous learning from agent feedback. Issues that AI mishandles get flagged, reviewed, and the knowledge base updated. Quality improves over time.

What's the cost impact?

Support teams typically avoid 2-3 FTE hires ($80K-$120K/year) with 40-45% AI coverage. Teams processing 2,000+ tickets/month see payback within the first year.

What ticketing systems work?

Freshdesk, Zendesk, Intercom, and most ticketing systems via API. We integrate with your existing knowledge base and workflows.

Do we own the system?

Yes. You own the system. We build the infrastructure in your stack, hand over the keys, and you own it forever - no vendor lock-in.

Start here

Bring one workflow.

A 30-minute working call. We’ll map this workflow to an agent stack and tell you honestly whether it’s worth building.

AI support agent

40-45% AI coverage

40-45% of support volume handled by AI. Fully automated resolution plus agent assist with 24/7 coverage.