40-45% of tickets. Handled by AI.
25% fully automated. 15-20% agent-assisted. Complex issues escalated with full context. 24/7 coverage without adding headcount.
Same questions. Every day. All day.
High volume consuming agent time. Inconsistent quality. Slow resolution affecting CSAT. You need 24/7 coverage without scaling headcount.
We automate the repetitive volume so your agents handle what actually needs a human.
Capabilities
Fully automated resolution
AI handles common inquiries end-to-end. 25% of volume resolved without human touch.
- •End-to-end resolution for common issues
- •Multi-channel support
- •24/7 automated coverage
- •Continuous learning from feedback
Agent assist
AI provides recommendations and drafts for complex cases. Agents review and send. 15-20% of volume.
- •Draft response generation
- •Knowledge base suggestions
- •Context-aware recommendations
- •Quality consistency
Intelligent routing
Complex issues escalated to specialists with full context. No information lost in handoff.
- •Smart classification and routing
- •Full context preserved in escalation
- •Specialist matching
- •Datadog performance monitoring
Resolve. Assist. Escalate.
Connect your support stack
Integrate with your ticketing system, knowledge base, and monitoring tools.
AI handles the volume
Common issues resolved automatically. Complex cases get AI-drafted responses for agent review.
Your team handles exceptions
Escalated issues arrive with full context. Your agents focus on what needs human judgment.
Results
| Before | After |
|---|---|
| Automated resolution: 0% | 25% fully automated |
| AI-assisted: 0% | 15-20% with agent support |
| Total AI coverage: None | ~40-45% of volume |
Industry benchmark
Intercom Fin AI achieves 51% resolution rate out-of-box and 66% average across customers. Nuuly maintains 95% CSAT with 38% instant AI resolution. Per-resolution pricing means you only pay when AI actually solves problems (Intercom 2024-2025 data).
Technology
Tech stack
Build time
4-6 weeks
What our clients say
"Working with Ability.ai helped us streamline parts of our customer support and community management. Their automation tools saved our team time and made our processes more efficient."
Boiko Dmytro
COO
HOLYWATER
"Omg this is insane what you've done with the MVP without much direction from me. I appreciate the depth of your work and see so much long term work together."
Erik
NutraDirect
"From day one, Ability.ai brought a thoughtful, results-first approach to our partnership. They quickly understood our goals, proposed pragmatic solutions, and moved implementation forward with minimal friction. Their responsiveness and domain expertise have improved both our team’s efficiency and the impact of our campaigns."
Mike Rizzo
VP Sales
MarketingOps
Ready to get started?
Book a strategy call. We will scope your project in 30 minutes.
How we get there
Discovery call
30-minute conversation to understand your pain points and current workflow.
Scoping & proposal
We define the deliverables, timeline, and fixed cost for your starter project.
Build & iterate
We build, test, and refine with your team. You see progress every week.
Handover & scale
You own the system. No subscriptions. Scale to more solutions when ready.
Fixed-cost starter project. No platform fees. You own everything.
Questions about AI support agents
What happens when AI can't solve an issue?
Smart escalation to human agents with full context preserved. No information lost in handoff. Complex issues go straight to specialists.
How do you maintain CSAT with AI?
Continuous learning from agent feedback. Issues that AI mishandles get flagged, reviewed, and the knowledge base updated. Quality improves over time.
What's the cost impact?
Support teams typically avoid 2-3 FTE hires ($80K-$120K/year) with 40-45% AI coverage. For teams processing 2,000+ tickets/month, ROI typically 250-350% in year one.
What ticketing systems work?
Freshdesk, Zendesk, Intercom, and most ticketing systems via API. We integrate with your existing knowledge base and workflows.
Do we own the system?
Yes. No platform fees. We build the infrastructure in your stack, hand over the keys, and you own it forever.