40-60 hours of analysis. Now 2 minutes.
400+ tickets per month and no visibility into patterns. We analyze 100% of tickets with PII redaction and deliver stakeholder-ready insights.
You're sampling when you should be scanning everything
Manual analysis covers a sample. Patterns hide in the tickets nobody reads. Root causes go undiagnosed for months.
We analyze every ticket, redact PII, and surface the patterns that matter.
Export. Analyze. Act.
Export your tickets
Ticket data from Freshdesk or your ticketing system.
AI analyzes everything
100% coverage with PII redaction. Patterns identified, root causes surfaced.
Act on insights
Stakeholder-ready findings with impact estimates and recommended actions.
Results
| Before | After |
|---|---|
| Analysis time: 40-60 hours | 2 minutes |
| Coverage: Sample-based | 100% of tickets |
| PII compliance: Manual redaction | Automated protection |
Technology
Tech stack
What our clients say
"Working with Ability.ai helped us streamline parts of our customer support and community management. Their automation tools saved our team time and made our processes more efficient."
Boiko Dmytro
COO
HOLYWATER
"Omg this is insane what you've done with the MVP without much direction from me. I appreciate the depth of your work and see so much long term work together."
Erik
NutraDirect
"From day one, Ability.ai brought a thoughtful, results-first approach to our partnership. They quickly understood our goals, proposed pragmatic solutions, and moved implementation forward with minimal friction. Their responsiveness and domain expertise have improved both our team’s efficiency and the impact of our campaigns."
Mike Rizzo
VP Sales
MarketingOps
Ready to get started?
Book a strategy call. We will scope your project in 30 minutes.
How we get there
Discovery call
30-minute conversation to understand your pain points and current workflow.
Scoping & proposal
We define the deliverables, timeline, and fixed cost for your starter project.
Build & iterate
We build, test, and refine with your team. You see progress every week.
Handover & scale
You own the system. No subscriptions. Scale to more solutions when ready.
Fixed-cost starter project. No platform fees. You own everything.
Questions about ticket analysis
How does PII redaction work?
Automatic detection and redaction of names, emails, phone numbers, addresses, and credit card info before analysis. Compliance-ready from day one.
What insights does it provide?
Pattern detection (common issues, categories, trends), root cause identification, impact estimation, and stakeholder-ready recommendations for action.
What's the ROI?
Support directors typically save 40-60 hours per major analysis cycle. Most teams run this quarterly (160-240 hours/year = $20K-$35K at manager rates). ROI typically 400-500% in year one.
What ticketing systems work?
Freshdesk, Zendesk, Intercom, and most ticketing systems that can export ticket data via API or CSV.
Do we own the system?
Yes. No platform fees. We build the infrastructure in your stack, hand over the keys, and you own it forever.