Where it breaks today
Manual analysis covers a sample. Patterns hide in the tickets nobody reads. Root causes go undiagnosed for months. You're sampling when you should be scanning everything
The fix
We analyze every ticket, redact PII, and surface the patterns that matter.
What we build
An agent is a stack.
Full-coverage ticket analysis
Process every ticket, not just a sample. Keyword categorization and pattern detection at scale.
- 100% ticket coverage
- Keyword-based categorization
- Distribution validation
- Impact estimation
PII redaction and compliance
Automatic PII redaction before analysis. Compliance-ready from the start.
- Automatic PII redaction
- Compliance-ready processing
- Stakeholder-ready reports
- Root cause identification
How it works
Export. Analyze. Act.
Export your tickets
Ticket data from Freshdesk or your ticketing system.
AI analyzes everything
100% coverage with PII redaction. Patterns identified, root causes surfaced.
Act on insights
Stakeholder-ready findings with impact estimates and recommended actions.
What it delivers
Outcomes, in weeks.
Before → After
Analysis time: 40-60 hours
2 minutes
Before → After
Coverage: Sample-based
100% of tickets
Before → After
PII compliance: Manual redaction
Automated protection
No lock-in
Built in your stack.
- Programming Languages (Python, Node.js, or custom)
- Support Platform (Freshdesk, Zendesk, or your system)
- Runtime & Orchestration (Trinity by Ability AI)
Questions
Questions about ticket analysis
How does PII redaction work?
Automatic detection and redaction of names, emails, phone numbers, addresses, and credit card info before analysis. Compliance-ready from day one.
What insights does it provide?
Pattern detection (common issues, categories, trends), root cause identification, impact estimation, and stakeholder-ready recommendations for action.
What results should we expect?
Support directors typically save 40-60 hours per major analysis cycle. Most teams run this quarterly (160-240 hours/year = $20K-$35K at manager rates).
What ticketing systems work?
Freshdesk, Zendesk, Intercom, and most ticketing systems that can export ticket data via API or CSV.
Do we own the system?
Yes. You own the system. We build the infrastructure in your stack, hand over the keys, and you own it forever - no vendor lock-in.
Start here
Bring one workflow.
A 30-minute working call. We’ll map this workflow to an agent stack and tell you honestly whether it’s worth building.
Support data analysis
40-60 hrs → 2 minutes
Analyze 100% of tickets with PII redaction. Pattern detection and root cause insights in minutes.