75 locations, wildly inconsistent experience
Standardize customer service, booking coordination, and franchisee operations across every location with AI-powered automation.
Every location delivers a different experience
- One location has 4.8 stars on Google, another has 3.2 with complaints about never answering the phone
- Best practices stuck at high-performing locations with no systematic transfer
- Centralized customer service handling inquiries for 50-200 locations, each with different hours, services, and pricing
- No cross-location visibility for appointments - revenue lost to 'fully booked' when the network has capacity
We automate multi-location customer service, cross-location booking, and franchisee compliance monitoring so every location delivers the same brand-standard experience.
3x
Customer service capacity
15-20%
Revenue increase from cross-location booking
70%
Reduction in franchisee onboarding time
Solutions for franchise & multi-location
Each solution is a focused project. Start with one, prove value, then scale.
Churn prevention engine
Detect churn risk before clients decide to leave. AI-powered health scoring with real-time alerts.
Weekly support digest
Automated ticket categorization, resolution tracking, and trend analysis delivered to Slack.
Support data analysis
Analyze 100% of tickets with PII redaction. Pattern detection and root cause insights in minutes.
Triage & categorization
Auto-categorize tickets in seconds with program-specific rules and intelligent routing.
AI support agent
40-45% of support volume handled by AI. Fully automated resolution plus agent assist with 24/7 coverage.
Supplier quote management
Track expirations, send RFQs, and follow up across 100+ suppliers automatically.
Community matchmaking
Intelligent member matching with weighted scoring and automated email introductions.
Call intelligence engine
Natural language search across all meeting transcripts. Ask in Slack, get answers with citations.
Task management app
Custom task workflows integrated with your tools. Routing, tracking, and coordination automated.
Journal entry automation
Voice memos to polished journal entries. Audio saved first, filler removed, delivered to your app.
Contract review agent
AI reviews contracts against your playbook. Risk scored, deviations flagged, executive summary delivered.
Invoice matching agent
Three-way matching with 99%+ accuracy. Exceptions routed, duplicates eliminated, discounts captured.
Credit underwriting agent
Same-day credit decisions with ML-based risk scoring. 30-40% auto-approval for qualifying applications.
Expense compliance agent
Auto-approve compliant expenses. Policy violations and duplicates caught before submission.
Financial close agent
Close cycle cut 40-50%. Reconciliation, journal entries, and audit prep automated.
What our clients say
"Working with Ability.ai helped us streamline parts of our customer support and community management. Their automation tools saved our team time and made our processes more efficient."
Boiko Dmytro
COO
HOLYWATER
"Omg this is insane what you've done with the MVP without much direction from me. I appreciate the depth of your work and see so much long term work together."
Erik
NutraDirect
"From day one, Ability.ai brought a thoughtful, results-first approach to our partnership. They quickly understood our goals, proposed pragmatic solutions, and moved implementation forward with minimal friction. Their responsiveness and domain expertise have improved both our team’s efficiency and the impact of our campaigns."
Mike Rizzo
CEO
MarketingOps
Ready to get started?
One project. Real results. Then you decide what's next.
How we get there
Discovery call
We identify your highest-value automation opportunity and scope the first project.
Build & deploy
Our team builds your AI agent system using whatever technology best solves the problem.
Validate results
You see real metrics - time saved, cost reduced, revenue gained - within the first project.
Scale what works
Once the first project proves value, we expand to additional workflows across your organization.
Fixed-scope projects. No platform fees. You own everything we build.
Common questions about AI for franchises
How does this work across locations with different services and hours?
Our system ingests location-specific rules - hours, services, pricing, staff - and routes customer inquiries intelligently. We proved this with a 26-program deployment where each program had unique eligibility rules and business logic.
Will franchisees need to change how they operate?
No. The system works behind the scenes, handling customer inquiries and routing bookings without changing franchisee workflows. Compliance monitoring alerts you to issues before they become customer complaints.
Can we pilot this with a few locations first?
Yes. We typically start with 3-5 pilot locations over 8-12 weeks, measure results, then roll out across the network with proven playbooks.
What ROI should we expect?
Franchises typically see 3x customer service capacity, 15-20% revenue increase from cross-location booking, and 70% reduction in franchisee onboarding time. Payback within one quarter.
Do we own the system you build?
Yes. You own everything - system, data, logic. No platform fees, no subscriptions. We build on your infrastructure with complete ownership transfer.