Customers call before you catch exceptions
Automate shipment tracking, exception management, and documentation so your operations team stays ahead of problems, not behind.
Your team is always reactive, never proactive
- Customer service spends 80% of time answering 'where is my shipment?' for 50,000+ monthly shipments
- By the time you catch an exception, the customer has already called twice
- A single BOL error can delay a shipment 48 hours and cost $5,000 in penalties
- Carrier coordination involves 10-20 phone calls per day per coordinator
- Billing reconciliation takes 40-80 hours per month
We automate WISMO responses, exception detection, and documentation processing so your operations team handles 3x the shipment volume with the same headcount.
70-80%
WISMO inquiry automation
50%
Faster exception resolution
90%
Reduction in documentation errors
Solutions for logistics & supply chain
Each solution is a focused project. Start with one, prove value, then scale.
Churn prevention engine
Detect churn risk before clients decide to leave. AI-powered health scoring with real-time alerts.
Weekly support digest
Automated ticket categorization, resolution tracking, and trend analysis delivered to Slack.
Support data analysis
Analyze 100% of tickets with PII redaction. Pattern detection and root cause insights in minutes.
Triage & categorization
Auto-categorize tickets in seconds with program-specific rules and intelligent routing.
AI support agent
40-45% of support volume handled by AI. Fully automated resolution plus agent assist with 24/7 coverage.
Supplier quote management
Track expirations, send RFQs, and follow up across 100+ suppliers automatically.
Community matchmaking
Intelligent member matching with weighted scoring and automated email introductions.
Call intelligence engine
Natural language search across all meeting transcripts. Ask in Slack, get answers with citations.
Task management app
Custom task workflows integrated with your tools. Routing, tracking, and coordination automated.
Journal entry automation
Voice memos to polished journal entries. Audio saved first, filler removed, delivered to your app.
Contract review agent
AI reviews contracts against your playbook. Risk scored, deviations flagged, executive summary delivered.
Invoice matching agent
Three-way matching with 99%+ accuracy. Exceptions routed, duplicates eliminated, discounts captured.
Credit underwriting agent
Same-day credit decisions with ML-based risk scoring. 30-40% auto-approval for qualifying applications.
Expense compliance agent
Auto-approve compliant expenses. Policy violations and duplicates caught before submission.
Financial close agent
Close cycle cut 40-50%. Reconciliation, journal entries, and audit prep automated.
What our clients say
"Working with Ability.ai helped us streamline parts of our customer support and community management. Their automation tools saved our team time and made our processes more efficient."
Boiko Dmytro
COO
HOLYWATER
"Omg this is insane what you've done with the MVP without much direction from me. I appreciate the depth of your work and see so much long term work together."
Erik
NutraDirect
"From day one, Ability.ai brought a thoughtful, results-first approach to our partnership. They quickly understood our goals, proposed pragmatic solutions, and moved implementation forward with minimal friction. Their responsiveness and domain expertise have improved both our team’s efficiency and the impact of our campaigns."
Mike Rizzo
CEO
MarketingOps
Ready to get started?
One project. Real results. Then you decide what's next.
How we get there
Discovery call
We identify your highest-value automation opportunity and scope the first project.
Build & deploy
Our team builds your AI agent system using whatever technology best solves the problem.
Validate results
You see real metrics - time saved, cost reduced, revenue gained - within the first project.
Scale what works
Once the first project proves value, we expand to additional workflows across your organization.
Fixed-scope projects. No platform fees. You own everything we build.
Common questions about AI for logistics
How does this integrate with our TMS and carrier systems?
We connect via API to McLeod, TMW, Blue Yonder, Oracle Transportation, FedEx, UPS, and other carrier platforms. Your team continues working in their existing systems.
Can you handle the variety of exceptions we deal with?
Yes. Our system processes delays, damages, customs holds, address issues, and billing discrepancies. It triages by severity, auto-resolves simple cases, and escalates complex ones with full context.
What does proactive shipment communication look like?
Instead of waiting for customers to call, the system sends automated status updates at key milestones and proactively alerts customers when exceptions occur - before they pick up the phone.
What ROI should we expect?
Logistics companies typically see 70-80% WISMO automation, 50% faster exception resolution, and 90% reduction in documentation errors. Most projects pay back within 30-60 days.
Do we own the system you build?
Yes. You own everything - system, data, logic. No platform fees, no subscriptions. We integrate with your existing TMS and carrier systems.