Where it breaks today
Your team is always reactive, never proactive
Customer service spends 80% of time answering 'where is my shipment?' for 50,000+ monthly shipments
By the time you catch an exception, the customer has already called twice
A single BOL error can delay a shipment 48 hours and cost $5,000 in penalties
Carrier coordination involves 10-20 phone calls per day per coordinator
Billing reconciliation takes 40-80 hours per month
The fix
We automate WISMO responses, exception detection, and documentation processing so your operations team handles 3x the shipment volume with the same headcount.
What it delivers
Outcomes, in production.
Where we start
Functions built for logistics & supply chain.
Customer Support
Automate 70-85% of Tier 1 tickets. Detect churn before customers leave. Cut reporting from 20 hours to 2 minutes. Scale support without headcount.
Operations Automation
Never miss a quote expiration. Automate member matchmaking at 80%+ coverage. Query call transcripts instantly. Execute instead of track.
Finance & Procurement
Automate contract review, invoice matching, expense compliance. 70-85% straight-through processing. Close time cut 40%. You own the system.
Questions
Common questions about AI for logistics
How does this integrate with our TMS and carrier systems?
We connect via API to McLeod, TMW, Blue Yonder, Oracle Transportation, FedEx, UPS, and other carrier platforms. Your team continues working in their existing systems.
Can you handle the variety of exceptions we deal with?
Yes. Our system processes delays, damages, customs holds, address issues, and billing discrepancies. It triages by severity, auto-resolves simple cases, and escalates complex ones with full context.
What does proactive shipment communication look like?
Instead of waiting for customers to call, the system sends automated status updates at key milestones and proactively alerts customers when exceptions occur - before they pick up the phone.
What results should we expect?
Logistics companies typically see 70-80% WISMO automation, 50% faster exception resolution, and 90% reduction in documentation errors. Most projects pay back within 30-60 days.
Do we own the system you build?
Yes. You own everything - system, data, logic. Sovereign, no vendor lock-in. We integrate with your existing TMS and carrier systems.
Start here
Bring one workflow.
A 30-minute working call. We’ll map a logistics & supply chain workflow to an agent stack and tell you honestly whether it’s worth building.
Logistics & Supply Chain
Outcomes, owned by you.
Fixed-scope projects with Ability.ai. You own the system, data, and logic — sovereign, no vendor lock-in.
- No new headcount required
- Production-validated workflows
- Complete ownership transfer