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Operations · Reply.io

45 minutes → 5 minutes. Knowledge found.

Reply.io's team was spending an hour daily hunting for information. We built an AI intelligence hub that made company knowledge instantly queryable.

45min → 5min
Search time
40%
Faster onboarding
10hr+
Weekly saved per senior
The client

Reply.io.

Reply.io is an AI-powered sales engagement platform helping B2B teams automate outreach across email, LinkedIn, SMS, calls, and WhatsApp - integrated with Salesforce, HubSpot, Pipedrive, and more.

The challenge

Where it broke.

As Reply.io scaled, knowledge fragmented. Engineering insights locked in Jira. Policies scattered across Confluence. Sales discussions buried in Slack. Team members spent 45-60 minutes daily hunting instead of building.

  • 45-60 min daily — Every team member spending nearly an hour searching for information across platforms
  • Invisible knowledge — Engineering solutions in Jira invisible to product and sales. Silos everywhere.
  • Senior interruptions — Senior engineers answering the same questions. 25% less focus time.
  • 8-10 week onboarding — New hires couldn't find what they needed. Productivity delayed for months.
  • 15% longer cycles — Projects waiting for contextual information that existed - somewhere.
The build

What we shipped.

AI-powered intelligence hub. Ask in Slack, get answers from everywhere - Jira, Confluence, past conversations. Instantly.

  • Slack-native knowledge agent — Query all company policies and documentation without leaving Slack. Natural language, instant answers.
  • Engineering knowledge unlocked — Jira solutions, bug resolutions, technical discussions - now accessible to everyone, not just engineering.
  • Context-aware routing — AI trained on Reply.io's terminology. Routes complex questions to humans. Surfaces relevant knowledge proactively.
“45-60 minutes of searching - now under 5 minutes. New hires productive 40% faster. Senior engineers gained back 10+ hours weekly. Essential to maintaining our growth velocity.”
Oleg Bilozor
CEO · Reply.io

The solution behind it

Call intelligence and meeting transcript search

The same AI-powered knowledge search approach. Instant natural language queries across meeting transcripts and company documentation via Slack.

Start here

Bring one workflow.

A 30-minute working call. We’ll map one operational workflow to an agent stack and tell you honestly whether it’s worth building.