45 minutes → 5 minutes. Knowledge found.
Reply.io's team was spending an hour daily hunting for information. We built an AI intelligence hub that made company knowledge instantly queryable.
Reply.io is an AI-powered sales engagement platform helping B2B teams automate outreach across email, LinkedIn, SMS, calls, and WhatsApp—integrated with Salesforce, HubSpot, Pipedrive, and more.
The challenge
As Reply.io scaled, knowledge fragmented. Engineering insights locked in Jira. Policies scattered across Confluence. Sales discussions buried in Slack. Team members spent 45-60 minutes daily hunting instead of building.
Key pain points
Every team member spending nearly an hour searching for information across platforms
Engineering solutions in Jira invisible to product and sales. Silos everywhere.
Senior engineers answering the same questions. 25% less focus time.
New hires couldn't find what they needed. Productivity delayed for months.
Projects waiting for contextual information that existed—somewhere.
Business impact
Productivity drain from inefficient knowledge access
Delayed releases—engineers waiting for context
Inconsistent support quality—fragmented product knowledge
40% annual team growth outpacing knowledge management
The solution
AI-powered intelligence hub. Ask in Slack, get answers from everywhere—Jira, Confluence, past conversations. Instantly.
Slack-native knowledge agent
View WorkflowQuery all company policies and documentation without leaving Slack. Natural language, instant answers.
Engineering knowledge unlocked
View WorkflowJira solutions, bug resolutions, technical discussions—now accessible to everyone, not just engineering.
Context-aware routing
AI trained on Reply.io's terminology. Routes complex questions to humans. Surfaces relevant knowledge proactively.
"45-60 minutes of searching—now under 5 minutes. New hires productive 40% faster. Senior engineers gained back 10+ hours weekly. Essential to maintaining our growth velocity."
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