The problem
Help desk buried in resets. Alert noise drowns signals. Access takes 3-5 days. Incidents catch you off guard. Alert noise. Ticket floods. Blind spots.
The fix
We automate Tier 1, predict incidents, and provision access. Your team builds infrastructure instead of resetting passwords.
What we build
An agent is a stack.
Help desk automation
40-60% of common tickets resolved automatically. Password resets, VPN issues, software requests - handled in minutes, not hours.
- Natural language intake via Slack/Teams/Email
- Auto-resolution for common issues
- Smart escalation with full context
- 24/7 coverage for automated responses
Incident prediction (AIOps)
Correlate signals across infrastructure. Detect early warning signs before they escalate into outages.
- MELT data ingestion (Metrics, Events, Logs, Traces)
- Cross-layer signal correlation
- Early warning detection
- Auto-created war rooms and SRE notifications
Access provisioning
Natural language access requests. Identity verified. Policies evaluated. Provisioned in minutes, not days.
- Slack/Teams natural language requests
- Identity verification via Okta/AD
- Policy-based auto-approval
- Complete audit trail for compliance
What it delivers
Outcomes, in weeks.
In this function
Solutions you can ship.
Incident prediction (AIOps)
Correlate signals across infrastructure. Detect incidents before they escalate into outages.
Explore →Access provisioning
Natural language access requests. Identity verified, policy evaluated, provisioned in minutes with audit trail.
Explore →Help desk automation
40-60% of tickets auto-resolved. Password resets, VPN, software requests handled in minutes.
Explore →Asset lifecycle management
Continuous discovery, license compliance, and audit-ready documentation. 90%+ asset accuracy.
Explore →The payoff
What changes.
Concrete shifts our it service management agents deliver — owned by you, sovereign, no vendor lock-in.
- 40-60% of tickets auto-resolved
- MTTR reduced 40-60%
- Day 1 access for new hires vs. 3-5 day wait
- 24/7 automated IT support coverage
Questions
Questions from IT leaders
What ITSM tools do you integrate with?
ServiceNow, Jira SM, Splunk, Datadog, Okta, Azure AD, PagerDuty, and most ITSM tools via API.
How accurate is help desk automation?
40-60% auto-resolution rate for common issues like password resets, VPN problems, and software requests. Smart escalation sends complex issues to humans with full context.
What's the cost impact?
IT teams typically avoid 2-3 FTE hires ($150K-$225K/year) and reduce MTTR by 40-60%.
What about security and compliance?
All access provisioning includes identity verification (Okta/AD), policy-based approval, and complete audit trails. SOC 2 and ISO 27001 compliance-ready architecture.
Do we own the system?
Yes. You own the system. We build the infrastructure in your stack, hand over the keys, and you own it forever.
Start here
Bring one workflow.
A 30-minute working call. We’ll map a it service management workflow to an agent stack and tell you honestly whether it’s worth building.
IT Service Management
Outcomes, owned by you.
We build the system in your stack, hand over the keys, and you own it forever — sovereign, no vendor lock-in.