AI automation for IT operations
AIOps incident prediction, access provisioning automation, help desk ticket resolution, and asset lifecycle management. Detect outages before they happen. Provision Day 1 access instead of 3-5 day waits. Auto-resolve 40-60% of tickets and eliminate ghost assets with automated tracking.
Alert noise. Ticket floods. Blind spots.
Help desk buried in resets. Alert noise drowns signals. Access takes 3-5 days. Incidents catch you off guard.
We automate Tier 1, predict incidents, and provision access. Your team builds infrastructure instead of resetting passwords.
What we build
Each solution is a focused project. Start with one, prove value, then scale.
Incident prediction (AIOps)
Correlate signals across infrastructure. Detect incidents before they escalate into outages.
Access provisioning
Natural language access requests. Identity verified, policy evaluated, provisioned in minutes with audit trail.
Help desk automation
40-60% of tickets auto-resolved. Password resets, VPN, software requests handled in minutes.
Asset lifecycle management
Continuous discovery, license compliance, and audit-ready documentation. 90%+ asset accuracy.
Connect. Automate. Predict.
Connect your ITSM stack
Integrate with ServiceNow, Jira SM, Splunk, Datadog, Okta, or your ITSM tools.
AI handles Tier 1
Tickets auto-resolved, access provisioned, alerts correlated—all in real-time.
Your team focuses on strategy
Incidents predicted. Complex issues escalated with context. Your team innovates instead of firefights.
Best for IT teams managing 500+ employees
Where reactive firefighting kills capacity.
Mid-to-large enterprises with complex infrastructure
Hybrid/multi-cloud environments. High alert volume. Need signal correlation, not more noise.
Regulated industries requiring audit trails
Financial services, healthcare, tech. Access provisioning needs to be documented and compliant.
High-growth companies scaling IT
Onboarding 50+ people per quarter. Access requests bottlenecking productivity. Help desk can't keep up.
What our clients say
"Working with Ability.ai helped us streamline parts of our customer support and community management. Their automation tools saved our team time and made our processes more efficient."
Boiko Dmytro
COO
HOLYWATER
"Omg this is insane what you've done with the MVP without much direction from me. I appreciate the depth of your work and see so much long term work together."
Erik
NutraDirect
"From day one, Ability.ai brought a thoughtful, results-first approach to our partnership. They quickly understood our goals, proposed pragmatic solutions, and moved implementation forward with minimal friction. Their responsiveness and domain expertise have improved both our team’s efficiency and the impact of our campaigns."
Mike Rizzo
VP Sales
MarketingOps
Ready to transform IT from reactive to predictive?
Results in 30 days.
How we get there
Discovery call
We map your IT workflows, ITSM tools, and biggest pain points. We identify which automation delivers fastest impact.
System integration
We connect your ITSM, monitoring, and identity systems. We configure automation rules and escalation paths.
Deploy and validate
We deploy help desk automation, access provisioning, and incident prediction. Your team tests and validates.
System handover
You own the infrastructure. No platform fees. We hand over the keys and you control your data forever.
The result: IT that predicts and prevents instead of reacting. Faster resolution. Happier employees. Strategic capacity unlocked.
Questions from IT leaders
What ITSM tools do you integrate with?
ServiceNow, Jira SM, Splunk, Datadog, Okta, Azure AD, PagerDuty, and most ITSM tools via API.
How accurate is help desk automation?
40-60% auto-resolution rate for common issues like password resets, VPN problems, and software requests. Smart escalation sends complex issues to humans with full context.
What's the cost impact?
IT teams typically avoid 2-3 FTE hires ($150K-$225K/year) and reduce MTTR by 40-60%. For companies with 500+ employees, ROI is typically 200-300% in year one.
What about security and compliance?
All access provisioning includes identity verification (Okta/AD), policy-based approval, and complete audit trails. SOC 2 and ISO 27001 compliance-ready architecture.
Do we own the system?
Yes. No platform fees. We build the infrastructure in your stack, hand over the keys, and you own it forever.