AI automation for support operations
Automated ticket triage, churn prevention engines, support digest automation, and AI support agents. Detect at-risk customers 2-3 months early. Automate 70-85% of Tier 1 tickets. Turn 20 hours of reporting into 2 minutes.
Growing fast but drowning in tickets?
70% of your tickets are the same 10 questions. Your team is buried in repetitive work while churn signals go unnoticed. By the time NPS drops or usage declines, it's already too late. You went from 20 tickets a day to 150—and you can't hire fast enough.
We automate the Tier 1 flood. Your team focuses on complex issues. Churn signals get caught early.
What we build
Each solution is a focused project. Start with one, prove value, then scale.
Churn prevention engine
Detect churn risk before clients decide to leave. AI-powered health scoring with real-time alerts.
Weekly support digest
Automated ticket categorization, resolution tracking, and trend analysis delivered to Slack.
Support data analysis
Analyze 100% of tickets with PII redaction. Pattern detection and root cause insights in minutes.
Triage & categorization
Auto-categorize tickets in seconds with program-specific rules and intelligent routing.
AI support agent
40-45% of support volume handled by AI. Fully automated resolution plus agent assist with 24/7 coverage.
Connect. Automate. Focus on what matters.
Connect your helpdesk
Integrate with Freshdesk, Zendesk, Intercom, or your ticketing system. Connect Slack for alerts.
AI handles Tier 1
Tickets categorized, patterns analyzed, churn risks flagged—all in real-time. No manual sorting.
Your team handles the rest
Weekly digests, real-time alerts, comprehensive reports. Your team focuses on complex issues and at-risk customers.
Best for teams handling 100+ tickets per week
Where churn directly impacts revenue.
E-commerce and DTC brands scaling fast
Growing 30%+ YoY. Ticket volume doubling. Peak season coming. Can't hire fast enough to keep up.
B2B SaaS with subscription revenue
Where every churned customer is lost recurring revenue. You need to catch at-risk accounts before they decide to leave.
Multi-program support operations
Managing multiple products or partner programs with different rules. Consistent quality across all of them.
What our clients say
"Working with Ability.ai helped us streamline parts of our customer support and community management. Their automation tools saved our team time and made our processes more efficient."
Boiko Dmytro
COO
HOLYWATER
"Omg this is insane what you've done with the MVP without much direction from me. I appreciate the depth of your work and see so much long term work together."
Erik
NutraDirect
"From day one, Ability.ai brought a thoughtful, results-first approach to our partnership. They quickly understood our goals, proposed pragmatic solutions, and moved implementation forward with minimal friction. Their responsiveness and domain expertise have improved both our team’s efficiency and the impact of our campaigns."
Mike Rizzo
VP Sales
MarketingOps
Ready to stop drowning?
Results in 30 days.
How we get there
Discovery call
We map your support workflow, ticket patterns, and biggest pain points. We identify which automation delivers fastest impact.
System configuration
We connect your ticketing system, configure categorization rules, and set up churn detection parameters.
Deploy and validate
We deploy triage, churn prevention, and reporting agents. Your team tests outputs before anything goes live.
System handover
You own the infrastructure. No platform fees. We hand over the keys and you control your data forever.
The result: your team handles complex issues while AI handles the repetitive flood. Churn caught early. Scale without headcount.
Questions from support leaders
How accurate is ticket categorization really?
95%+ accuracy, validated in production across 2,500+ monthly tickets. The system learns your specific categories and improves over time. Most clients see minimal manual corrections.
How does churn detection work?
The system analyzes customer interactions, transcripts, and behavior patterns. It identifies at-risk customers 2-3 months before they decide to leave—giving you time to intervene.
How fast can we see results?
Weekly digests deploy in 2 weeks. Full support automation (triage + churn + reporting) typically takes 4-6 weeks. You'll see impact within 30 days.
Does it work with our ticketing system?
Yes. We integrate with Freshdesk, Zendesk, Intercom, Gorgias, and most ticketing systems via API. If your system has an API, we can connect it.
What about peak season?
That's exactly when you need this. The system handles 5x normal volume without additional headcount. Production deployments have automated 80% of tickets during peak periods.
Do we own the system?
Yes. No platform fees. We build the infrastructure in your stack, hand over the keys, and you own it forever. No vendor lock-in.