The problem
70% of your tickets are the same 10 questions. Your team is buried in repetitive work while churn signals go unnoticed. By the time NPS drops or usage declines, it's already too late. You went from 20 tickets a day to 150 - and you can't hire fast enough. Growing fast but drowning in tickets?
The fix
We automate the Tier 1 flood. Your team focuses on complex issues. Churn signals get caught early.
What we build
An agent is a stack.
Catch churn before it happens
AI-powered early warning that identifies at-risk customers 2-3 months before they decide to leave. No more surprise cancellations.
- Analyzes interactions and transcripts for churn signals
- Tracks customer health trends over time
- Generates risk flags with verbatim evidence
- Real-time Slack alerts for high-priority risks
Ticket triage that actually works
95%+ accuracy on categorization and routing. Every ticket reaches the right team instantly. No more manual sorting.
- 95%+ categorization accuracy
- Program-specific routing rules
- Multi-channel ticket processing
- Prevents duplicate handling
20 hours of reporting → 2 minutes
Automated weekly digests replace manual reporting. 100% ticket coverage. Trends identified. Insights delivered to Slack.
- Every ticket analyzed automatically
- Breakdowns by group, category, and issue type
- Trend identification with actionable insights
- Delivered to Slack on schedule
Root cause analysis at scale
Process hundreds of tickets to identify patterns, root causes, and opportunities. Stakeholder-ready reports in minutes.
- Keyword-based issue categorization
- Automatic PII redaction for compliance
- Quantified impact analysis
- Reports ready for leadership
What it delivers
Outcomes, in weeks.
In this function
Solutions you can ship.
Churn prevention engine
Detect churn risk before clients decide to leave. AI-powered health scoring with real-time alerts.
Explore →Weekly support digest
Automated ticket categorization, resolution tracking, and trend analysis delivered to Slack.
Explore →Support data analysis
Analyze 100% of tickets with PII redaction. Pattern detection and root cause insights in minutes.
Explore →Triage & categorization
Auto-categorize tickets in seconds with program-specific rules and intelligent routing.
Explore →AI support agent
40-45% of support volume handled by AI. Fully automated resolution plus agent assist with 24/7 coverage.
Explore →The payoff
What changes.
Concrete shifts our customer support agents deliver — owned by you, sovereign, no vendor lock-in.
- 70-85% Tier 1 tickets automated
- 12-24 hours → under 1 hour response time
- 20 hours/week → 2 minutes for reporting
- Churn signals detected before NPS drops
Questions
Questions from support leaders
How accurate is ticket categorization really?
95%+ accuracy, validated in production across 2,500+ monthly tickets. The system learns your specific categories and improves over time. Most clients see minimal manual corrections.
How does churn detection work?
The system analyzes customer interactions, transcripts, and behavior patterns. It identifies at-risk customers 2-3 months before they decide to leave - giving you time to intervene.
How fast can we see results?
Weekly digests deploy in 2 weeks. Full support automation (triage + churn + reporting) typically takes 4-6 weeks. Deployed in phases so you see value immediately.
Does it work with our ticketing system?
Yes. We integrate with Freshdesk, Zendesk, Intercom, Gorgias, and most ticketing systems via API. If your system has an API, we can connect it.
What about peak season?
That's exactly when you need this. The system handles 5x normal volume without additional headcount. Production deployments have automated 80% of tickets during peak periods.
Do we own the system?
Yes. You own the system. We build the infrastructure in your stack, hand over the keys, and you own it forever. No vendor lock-in.
Start here
Bring one workflow.
A 30-minute working call. We’ll map a customer support workflow to an agent stack and tell you honestly whether it’s worth building.
Customer Support
Outcomes, owned by you.
We build the system in your stack, hand over the keys, and you own it forever — sovereign, no vendor lock-in.