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Solution · IT Service Management

Day 1 access. Not day 5.

Natural language request in Slack. Identity verified via Okta/AD. Policy evaluated. Access provisioned. Audit trail logged. Minutes, not days.

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IT Service Management · department
Access provisioning3-5 days → same-day

Delivers

  • Same-day for standard requests
  • Day 1 access for new hires
  • Automated audit documentation
  • Minimal manual IT effort

Time to live4-6 weeks

Where it breaks

New hires sit idle. Access takes 3-5 days.

Manual approval bottleneck. Compliance audits require extensive documentation. New employees wait days for basic tools. IT team drowning in access requests.

The fix

We provision access in minutes via natural language requests with full audit trail.

Access provisioning · Before / after3 changes
  1. Access request: 3-5 daysSame-day provisioning
  2. New hire access: Day 3-5Day 1
  3. Audit prep: Manual docsAutomated documentation
Benchmark

Okta Identity Governance delivers 60% reduction in IAM team effort. Access requests drop from 5-day SLA to under 30 minutes.

What we build

An agent is a stack.

2 capabilities working as one, built in your it service management stack.

Access provisioning · capabilities2 parts
Natural language access requestsRequest access via Slack or Teams in plain English. AI handles the rest.
  • Slack/Teams natural language requests
  • Identity verification via Okta/AD
  • Policy-based auto-evaluation
  • Full audit trail for compliance
Zero-touch provisioningStandard requests provisioned automatically. API calls executed, access granted, audit logged.
  • Automated API-based provisioning
  • Same-day fulfillment
  • Day 1 new hire access
  • Compliance-ready documentation

How it works

Request. Verify. Provision.

  1. Step 01Request via SlackEmployee or manager requests access in plain English.
  2. Step 02AI verifies and evaluatesIdentity confirmed. Policy checked. Decision made.
  3. Step 03Access provisionedAPIs called, access granted, audit trail logged. Minutes total.

Under the hood

Plugs into your stack.

Access provisioning works inside the tools your team already uses, on infrastructure you own. Typically live in 4-6 weeks.

Access provisioning · Integrations7 connected
  • Identity Provider (Okta, Azure AD, Auth0, or your IdP)
  • CRM Integration (Salesforce, HubSpot, or your system)
  • Project Management (Jira, Linear, Asana, or your tool)
  • Version Control (GitHub, GitLab, Bitbucket, etc.)
  • Cloud Platforms (AWS, Azure, GCP, or your infrastructure)
  • Team Communication (Slack, Teams, or your tool)
  • Runtime & Orchestration (Trinity by Ability AI)

Time to live4-6 weeks

Questions

Before you ask.

How does natural language processing work?

'Give me access to the marketing Salesforce org' → AI extracts: system (Salesforce), role (marketing), action (grant access). Identity verified via Okta/AD, policy checked, provisioned automatically.

What about compliance and audit trails?

Every request, approval, and action logged with timestamp, requestor, approver, and justification. SOC 2 and ISO 27001-ready audit documentation.

What results should we expect?

IT teams typically save 10-15 hours/week on access requests (500-750 hours/year = $50K-$75K at IT admin rates). Plus new hire productivity: Day 1 access vs. Day 3-5 = 2-4 days earlier productivity per hire. For 100 new hires/year, that's 200-400 days reclaimed.

How long does implementation take?

4-6 weeks from kickoff to production. Week 1-2: Identity system integration (Okta/AD). Week 3-4: Policy configuration and app integrations. Week 5-6: Testing and deployment.

Do we own the system?

Yes. You own the system. We build the infrastructure in your stack, hand over the keys, and you own it forever - no vendor lock-in.

Next step

Want this in your company?

Start hereBring one workflowA 30-minute working call. We’ll map your it service management workflow to an agent stack and tell you honestly whether it’s worth building.
Book a call to implementProvide it to my clients
The departmentIT Service Management in TrinityEvery solution, agent and question for this department, in one place.

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