Where it breaks today
4-8 hours to resolve simple issues. Repetitive requests consuming skilled IT staff. No 24/7 coverage without additional headcount. Help desk buried in password resets
The fix
We auto-resolve common issues and escalate complex ones with full context.
What we build
An agent is a stack.
Auto-resolution
Common issues resolved without human intervention. Password resets, VPN, software installation handled automatically.
- Natural language intake via Slack/Teams/Email
- Auto-resolution for common issues
- Password resets, VPN, software requests
- Minutes instead of hours
Smart escalation
Complex issues categorized by impact and urgency, routed to the right person with full context.
- Impact and urgency categorization
- Smart routing to specialists
- Full context preserved
- 24/7 automated coverage
How it works
Intake. Resolve. Escalate.
Employee submits request
Via Slack, Teams, or email in natural language.
AI triages and resolves
Common issues resolved automatically. Complex issues categorized.
Escalation with context
Complex issues routed to the right person with full context.
What it delivers
Outcomes, in weeks.
Before → After
Resolution time: 4-8 hours
Minutes for common issues
Before → After
Auto-resolution: None
40-60% of tickets
Before → After
Coverage: Business hours only
24/7 automated
No lock-in
Built in your stack.
Live in 6-8 weeks. You own the system — sovereign, no vendor lock-in.
- Service Management (ServiceNow, Jira, or your platform)
- Identity Provider (Active Directory, Okta, Azure AD, or your IdP)
- Device Management (Jamf, Intune, or your MDM)
- Runtime & Orchestration (Trinity by Ability AI)
Questions
Questions about help desk automation
What types of issues can it resolve?
Password resets, VPN connection issues, software installation requests, access permission issues, network connectivity troubleshooting - common Tier 1 support issues.
What happens if AI can't resolve an issue?
Smart escalation to human agents with full context (what was tried, error messages, user details). No information lost - agent picks up where AI left off.
What results should we expect?
IT teams typically avoid 2-3 FTE hires ($120K-$180K/year) with 40-60% auto-resolution. For teams handling 1,000+ tickets/month, cost per ticket drops from $15-25 to $5-8. That's $120K-$200K/year savings. Plus 24/7 coverage without additional headcount.
How long does implementation take?
6-8 weeks from kickoff to production. Week 1-3: ITSM integration and knowledge base ingestion. Week 4-5: Auto-resolution workflows and testing. Week 6-8: Escalation rules and deployment.
Do we own the system?
Yes. You own the system. We build the infrastructure in your stack, hand over the keys, and you own it forever - no vendor lock-in.
Start here
Bring one workflow.
A 30-minute working call. We’ll map this workflow to an agent stack and tell you honestly whether it’s worth building.
Help desk automation
40-60% auto-resolution
40-60% of tickets auto-resolved. Password resets, VPN, software requests handled in minutes.