Solution · IT service management
Routine IT tickets. Resolved automatically.
Password resets, VPN issues, software requests - handled in minutes. Complex issues escalated with full context. 24/7 coverage.
Delivers
- Routine requests auto-resolved
- Minutes for common issues
- Escalation with context
- Out-of-hours coverage
Time to live6-8 weeks
Where it breaks
Help desk buried in password resets
Simple issues wait hours for a person. Repetitive requests consume skilled IT staff. Nobody covers the evenings.
The fix
We auto-resolve common issues and escalate complex ones with full context.
- Resolution time: HoursMinutes for common issues
- Auto-resolution: NoneCommon requests
- Coverage: Business hours only24/7 automated
What we build
An agent is a stack.
2 capabilities working as one, built in your it service management stack.
- Natural language intake via Slack/Teams/Email
- Auto-resolution for common issues
- Password resets, VPN, software requests
- Minutes instead of hours
- Impact and urgency categorization
- Smart routing to specialists
- Full context preserved
- 24/7 automated coverage
How it works
Intake. Resolve. Escalate.
- Step 01Employee submits requestVia Slack, Teams, or email in natural language.
- Step 02AI triages and resolvesCommon issues resolved automatically. Complex issues categorized.
- Step 03Escalation with contextComplex issues routed to the right person with full context.
Under the hood
Plugs into your stack.
Help desk automation works inside the tools your team already uses, on infrastructure you own. Typically live in 6-8 weeks.
- Service Management (ServiceNow, Jira, or your platform)
- Identity Provider (Active Directory, Okta, Azure AD, or your IdP)
- Device Management (Jamf, Intune, or your MDM)
- Runtime & Orchestration (Trinity by Ability AI)
Time to live6-8 weeks
Questions
Before you ask.
What types of issues can it resolve?
Password resets, VPN connection issues, software installation requests, access permission issues, network connectivity troubleshooting - common Tier 1 support issues.
What happens if AI can't resolve an issue?
Smart escalation to human agents with full context (what was tried, error messages, user details). No information lost - agent picks up where AI left off.
What results should we expect?
Your IT team stops resetting passwords and spends its time on the issues that need them, while routine requests get answered in minutes at any hour.
How long does implementation take?
6-8 weeks from kickoff to production. Week 1-3: ITSM integration and knowledge base ingestion. Week 4-5: Auto-resolution workflows and testing. Week 6-8: Escalation rules and deployment.
Do we own the system?
Yes. You own the system. We build the infrastructure in your stack, hand over the keys, and you own it forever - no vendor lock-in.
Next step
Want this in your company?
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