40-60% of tickets. Resolved automatically.
Password resets, VPN issues, software requests — handled in minutes. Complex issues escalated with full context. 24/7 coverage.
Help desk buried in password resets
4-8 hours to resolve simple issues. Repetitive requests consuming skilled IT staff. No 24/7 coverage without additional headcount.
We auto-resolve common issues and escalate complex ones with full context.
Intake. Resolve. Escalate.
Employee submits request
Via Slack, Teams, or email in natural language.
AI triages and resolves
Common issues resolved automatically. Complex issues categorized.
Escalation with context
Complex issues routed to the right person with full context.
Results
| Before | After |
|---|---|
| Resolution time: 4-8 hours | Minutes for common issues |
| Auto-resolution: None | 40-60% of tickets |
| Coverage: Business hours only | 24/7 automated |
Technology
Tech stack
Build time
6-8 weeks
What our clients say
"Working with Ability.ai helped us streamline parts of our customer support and community management. Their automation tools saved our team time and made our processes more efficient."
Boiko Dmytro
COO
HOLYWATER
"Omg this is insane what you've done with the MVP without much direction from me. I appreciate the depth of your work and see so much long term work together."
Erik
NutraDirect
"From day one, Ability.ai brought a thoughtful, results-first approach to our partnership. They quickly understood our goals, proposed pragmatic solutions, and moved implementation forward with minimal friction. Their responsiveness and domain expertise have improved both our team’s efficiency and the impact of our campaigns."
Mike Rizzo
VP Sales
MarketingOps
Ready to get started?
Book a strategy call. We will scope your project in 30 minutes.
How we get there
Discovery call
30-minute conversation to understand your pain points and current workflow.
Scoping & proposal
We define the deliverables, timeline, and fixed cost for your starter project.
Build & iterate
We build, test, and refine with your team. You see progress every week.
Handover & scale
You own the system. No subscriptions. Scale to more solutions when ready.
Fixed-cost starter project. No platform fees. You own everything.
Questions about help desk automation
What types of issues can it resolve?
Password resets, VPN connection issues, software installation requests, access permission issues, network connectivity troubleshooting—common Tier 1 support issues.
What happens if AI can't resolve an issue?
Smart escalation to human agents with full context (what was tried, error messages, user details). No information lost—agent picks up where AI left off.
What's the ROI?
IT teams typically avoid 2-3 FTE hires ($120K-$180K/year) with 40-60% auto-resolution. For teams handling 1,000+ tickets/month, cost per ticket drops from $15-25 to $5-8. That's $120K-$200K/year savings. Plus 24/7 coverage without additional headcount.
How long does implementation take?
6-8 weeks from kickoff to production. Week 1-3: ITSM integration and knowledge base ingestion. Week 4-5: Auto-resolution workflows and testing. Week 6-8: Escalation rules and deployment.
Do we own the system?
Yes. No platform fees. We build the infrastructure in your stack, hand over the keys, and you own it forever.