Services firms · Technology & Engineering Services
Your engineers bill for building, not for answering tickets
IT services firms, software and engineering consultancies, systems integrators and R&D shops lose engineer hours to client tickets, project reporting, documentation and technical content. We run that work as departments in Trinity, with approvals and a record of every action, and what your senior engineers know becomes knowledge the firm keeps.
Delivers
- 7 min - First response to client tickets, from a business day, for an EV charging client
- 45 → 5 min - Finding company knowledge, for a B2B software client
- 6 agents - In one technical content system, for a computer-vision client
ProofClient tickets answered in 7 minutes, not a business day
Where it breaks
Every new project pulls a senior engineer off billable work
The fix
One governed system, organized the way your firm is: support, delivery, sales and marketing as departments with their own agents and reporting lines, approvals on what matters, and a receipt for every action. Client tickets get answered with full context, status reports draft themselves from the work, and Cornelius, Trinity's cognitive architecture, turns each project into knowledge the next team can reuse. Compounding intelligence your company owns.
- Client tickets and questions land on the engineers who should be delivering
- Weekly project status reports assembled by hand from tickets, commits and calls
- Technical content and documentation never get written, because only engineers can write them accurately
- Each project starts from scratch, though the firm has solved the same problem before
- Know-how sits with a few senior engineers, and onboarding takes months
- Everyone has their own coding assistant, but none of it adds up to the firm's
What it delivers
Results in technology & engineering services.
Your departments in Trinity
Shaped to how your firm works.
The departments this kind of firm runs on, each with the agents and automations we build there. Start with one, then grow.
Customer support 1 agent · 5 automations
Operations 1 agent · 5 automations
Sales & revenue operations 2 agents · 5 automations
Marketing 9 agents · 5 automations
Questions
Before you ask.
Who is this for?
IT services and managed service providers, software and engineering consultancies, systems integrators and R&D firms, typically 50 people or more, where growth now depends on hiring more engineers.
What work does it take off our engineers first?
Usually client support: routine tickets answered, complex ones drafted for an engineer to review, and every escalation handed over with its full context. Then project status reports drafted from your tickets, repositories and call notes, and technical content written from your engineers' own material for them to check.
Can it write technical content our engineers trust?
Yes, because it works from your engineers' own material and every piece goes to them for review before it is published. A computer-vision client runs six agents in one content system this way, publishing technical content without pulling engineers off research and development.
How is this different from our coding assistants?
Coding assistants help one engineer at a time, and what they pick up stays with that engineer. Trinity is one shared system for the firm: departments, reporting lines, approvals and an audit log, with every project turning into knowledge the firm keeps.
What results should we expect?
An EV charging client cut first response to its tickets from about a business day to 7 minutes, and a B2B software client cut the time to find company knowledge from about 45 minutes to 5. We agree the numbers to move with you before we build, and measure them against your own baseline from go-live.
Do we own it?
Yes. The system, its knowledge and your data are yours, on infrastructure you own. No lock-in.
How do we start?
Three ways in. Managed: we build, run and host it for you, on infrastructure you own. Open source: your team runs Trinity itself - it is Apache 2.0, open source and free to self-host. Partner program: a partner sets it up and runs it with you. Most firms start with one workflow, then add departments.
Next step
Bring one workflow from your firm.
Services firms